Blog

2013

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Holiday Reverse Logistics and Customer Service

As I stood in Walmart today, waiting for the "Ship to Store" line to get shorter, I watched a myriad of customers, turn in to reverse logistics stories.  On person waiting to the side of the line.... read more

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Samsung or Apple? What's next with these two companies...

Reading about this article Samsung currently takes a different approach than that of Apple when it comes to product retailing. Instead of costly, dedicated stores, Samsung has pop-up areas in sho.... read more

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Customer Service Issues

I find myself as a consumer, from time to time, feeling like I need to work hard to keep the clerk checking me out, waiter, or any other customer facing agent happy while I am dealing with them to get.... read more

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Ray Anderson on Sustainability

  I recently came across the following video on the popular video sharing website, YouTube. The following video, titled the Business Logic of Sustainability, is a  lecture given at a .... read more

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How to Satisfy and Retain Customers

A satisfied customer can save your business. The other day, I had an experience that changed the way I felt about Best Buy. In the past, I had a rather unsatisfying experience with Best Buy. I left th.... read more

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Understanding Reverse Logistics

I once bought a laptop through an online distributor. The laptop worked well for the first couple of months, but started to show some strange signs within the third or fourth month. Understanding that.... read more

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Machines Affecting Employment Rate

Over the last couple of months, even years, many people have lost their jobs and struggle to find anything new. There are many reasons as to why more people are losing their jobs, but one article, tit.... read more

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Important Aspects of Reverse Logisics

As discussed in past articles, Reverse Logistics can save any company more money, and proves a more satisfied product and costumer. Simply defined, Reverse Logistics is “the management of all the acti.... read more

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What Makes an M&A Deal Work?

For many reasons, companies merge with other companies to create a larger industry, connect their companies or perhaps even eliminate competition. This process is called mergers and acquisitions, ofte.... read more

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How Reverse Logistics Will Help You Today

According to the Journal of Business Logistics and a poll taken by the University of Oklahoma, reverse logistics costs accounted for more than nine percent (9%) of total logistics costs for all the co.... read more

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